PRIVACY POLICY

SANCHEZ Y MARTIN USA, LLC and SANCHEZ Y MARTIN S.A. DE C.V.

This Privacy Policy describes how SANCHEZ Y MARTIN USA, LLC and SANCHEZ Y MARTIN S.A. DE C.V. (“we,” “our,” or “us”), a limited liability company organized under the laws of the State of Texas, collects, uses, and protects the personal information of our customers, website visitors, and users of our products and services.

We are committed to safeguarding your privacy and ensuring the security of your personal data.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, shipping/billing address, and payment information when you purchase our products (soaps, detergents, and related goods).
  1. How We Use Your Information

We may use the information collected for purposes including:

  • Processing and fulfilling your orders.
  • Communicating with you about purchases, inquiries, or promotions.
  • Improving our products, website, and customer experience.
  • Complying with applicable laws and regulations.
  • We only collect data that is necessary for these disclosed purposes,
  • We do not process data for purposes that are not reasonably necessary or compatible with the above-mentioned purposes.
  1. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following cases:

  • With trusted service providers who assist us in operating our website, processing payments, or delivering products.
  • When required by law, regulation, or court order.
  • To protect the rights, property, or safety of our company, customers, or others.

3.1 Processing

We do not process your information with third parties; we do it ourselves.

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

  1. Cookies and Tracking Technologies

Our website does not use cookies or any similar technologies.

  1. Children’s Privacy

We do not knowingly collect personal information from children under 18.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccuracies of the personal data we hold about you.
  • Request updates to your data.
  • Request deletion of your personal information, subject to applicable legal obligations.
  • Obtain a copy of the personal data that we hold about you.
  • Opt out of processing for targeted advertising.
  • Opt out of the sale of personal data.
  • Opt out of certain profiling.

To exercise your rights, please contact us using the information below.

7.1. How To Exercise Your Rights

You are entitled to exercise your rights at any time by submitting an email to the email address placed in section 9.- Contact us and follow the next steps:

 

  • Specifying the rights you wish to exercise, adding your contact information.
  • In the next days we will respond to your email giving you a ticket number to identify your request, and ask you for certain information, this is necessary for the authentication. It is very important that we authenticate your identity, otherwise, the request will be denied.
  • Once authenticated your identity we will study your request and then give you an answer.

Or you can call us on the phone number placed in section 9.- Contact us.

7.2. Appealing process.

In Texas you can appeal a rights request denied, so are able to appeal via email by submitting it to the email address placed in section 9.1.- Appeal Contact and following the next steps:

 

  • In the mail you must write your ticket number.
  • In the next days we will respond to your mail requesting information to authenticate your identity, it is very important that we authenticate your identity, otherwise your appeal will be denied.
  • In case you are appealing to your request because it wasn’t possible to authenticate your identity, explain that in the appeal email that, so we can help you.
  • Once authenticated your identity we will study your appeal and give an answer via email.
  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

  1. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

SANCHEZ Y MARTIN USA, LLC and SANCHEZ Y MARTIN S.A. DE C.V.
Business Address :1776 Yorktown St. Suite 510, Houston, Texas, 77056-4154, USA or Avenida Vallarta, número 3298, Piso 7, Colonia Vallarta San Lucas, Código Postal número 44690, en Guadalajara, Jalisco, México.
Email: contacto@sym.com.mx
Phone: + 52 33 3540 3535,  +52 33 2257 3150

9.1 Appeal Contact

Appeal Email: contacto@sym.com.mx